Frequently Asked Questions


"You've got questions? We have answers!"

If you not find your question you just send me email : [email protected]


"Who can join/subscribe to your service?"

Mobile DJs, Club DJs, Radio DJs, Radio Stations, Bars, Clubs and Entertainers are eligible to join.

"How long does it take for me to get started so I can start downloading after I join?"

After your payment and registration have been completed you can start downloading immediately with the website download version.

"How do I download once I join?"

Login and click on downloads.

"My download speed is slow."

Reboot your modem & router (Unplug power for 1 minute on the modem & router) - Then plug back in - Then restart your computer.

"Do I have to rate each song before I download?"

No, all songs are available for immediate download (No Ratings).

"Are there refunds?"

No Sorry there are no refunds. If you need any help on using Latinurbano Record Pool then please email us for help on using Latinurbano Record Pool.

"Can I Search The MP3 Music Audio To Find A Song."

Yes You Can Search The MP3 Music Audio To Find A Song.

"What Is The Quality Of The MP3's Latinurbano Record Pool Has?"

All MP3's Are High Quality: MP3 320 kbps 44.100 kHz Constant bitrate (CBR).

"Do you provide the clean music version?"

Yes we provide the clean / radio edit, super clean and we also have the explicit version.

 "How often do you add new releases?"

We add new releases daily.

"Can I transfer, burn and or copy the MP3 onto a CD or DVD?"

Yes you can transfer, burn and or copy the MP3 onto a CD or DVD as long as it is used by you only.

"Do the MP3's expire?"

No the MP3's do not expire. The MP3's are yours to keep. There is no expiration.

"If I cancel my membership to the record pool do I get to keep the MP3 music I downloaded?"

Yes you get to keep the MP3 music that you downloaded.

"I have a DJ company with more than one DJ. Does each DJ need to have their own Latinurbano Record Pool account?"

Latinurbano Record Pool is for each individual DJ, not per company. Each DJ must have their own Latinurbano Record Pool account (No File Sharing).

"Will Latinurbano Record Pool share my contact information?"

We will not share your information - Any information you provide is for Latinurbano Record Pool purposes only - Confidential